Questions, Answered
Can’t find what you’re looking for? Call 813-798-5558 or email [email protected], and we’ll help.
Our Hides
Will my hide look like the photo?
Will my hide look like the photo?
Yes. Every listing shows the exact hide that ships to you, photographed on its own. No stock photos, no look-alikes.
Where do your hides come from?
Where do your hides come from?
Small, independent tanneries in Colombia and Brazil, through relationships that go back more than 30 years. We choose every hide by hand.
Are markings or brands flaws?
Are markings or brands flaws?
No. Natural markings, a small scar or a brand mark are part of a real hide’s character, and each one is unique.
What’s on the back?
What’s on the back?
Every hide has a natural suede backing.
Shipping
Do you offer free shipping?
Do you offer free shipping?
Yes, on orders over $199 anywhere in the U.S.
How fast do you ship?
How fast do you ship?
Orders placed by 2:00 pm Eastern, Monday through Friday, ship the same business day. You’ll get tracking by email as soon as it ships.
Do you ship internationally?
Do you ship internationally?
Not at this time.
Returns
What if it’s not right for my room?
What if it’s not right for my room?
You can return or exchange it within 30 days of purchase, as long as it’s unused and in its original packaging. Your return or exchange is free and we’ll email you a prepaid label.
How do I start a return?
How do I start a return?
Email [email protected] with your order number and a photo of the hide. We’ll reply and get you a return label within 1 business day.
Selection & Sizing
What size do I need?
What size do I need?
Measure the space and compare it with the exact size on each listing. Hides aren’t perfect rectangles, so the size is measured at the widest and longest points. Under a coffee table, most people choose Medium to Large; beside a bed or chair, XS or Medium.
Can you help me choose?
Can you help me choose?
Yes, for free. Send us a photo of your room and we’ll suggest patterns, sizes and placement. Get free design help
Living With Your Hide
Are they good with kids and pets?
Are they good with kids and pets?
Yes. Hair-on cowhide handles everyday foot traffic, paws included.
Do they shed or smell?
Do they shed or smell?
A little loose hair is normal at first and settles with light vacuuming. Any natural leather scent fades within a few days of unrolling it.
How do I clean them?
How do I clean them?
Blot spills with a damp cloth, shake it out or vacuum on low in the direction of the hair. See the full Care Guide →
How long will it last?
How long will it last?
With simple care, a quality cowhide lasts 20 years or more.
My hide arrived with creases. Is that normal?
My hide arrived with creases. Is that normal?
Yes, hides ship folded. Lay it flat for a few days, and the creases relax. See the full Care Guide →
Wholesale
Do you sell wholesale?
Do you sell wholesale?
Yes, and it’s a big part of what we do. Businesses save up to 50% off retail.
Who do you sell to?
Who do you sell to?
Interior designers, Western brands and retailers, medical and dental offices, realtors, property owners and Fortune 500 companies.
Can you handle larger orders?
Can you handle larger orders?
Yes. For big projects, we can source directly from our tannery partners in Colombia and Brazil to get you exactly what you need, on your timeline.
How do I get started?
How do I get started?
Apply through our wholesale page. Once you’re approved, you’ll get access to your own wholesale account, with your pricing applied automatically at checkout. Pricing is based on order volume, whether you need a few a month or 50 a week.
Apply for Wholesale →
