Refund policy
We want you to love your hide. If it isn’t right for your space, you can return or exchange it within 30 days of purchase.
How to start a return
Email us at [email protected] with your order number and a photo of the hide. We’ll reply within 1 business day and email you a prepaid return label.
Free returns
Your first return or exchange on each order is free anywhere in the U.S. Return shipping for any additional returns or exchanges on the same order is the customer’s responsibility.
Return condition
To be eligible, your hide must be:
- Unused and in the same condition you received it
- Free of stains, dirt or alterations
- Free of any added scents, such as smoke, perfume or air freshener
- Returned in its original packaging, with proof of purchase
If a returned item doesn’t meet these conditions, we can’t issue a refund, and we’ll ship it back to you at your expense.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Refunds cover the item price plus sales tax; original shipping charges are not refundable.
Exchanges
Email us and we’ll send a return label. Once we receive and inspect your hide, we’ll ship your replacement. If the new item costs more, we’ll invoice you for the difference.
Late or missing refund?
Check your bank or card statement first, as processing can take a few days. If you still don’t see it, email us at [email protected] and we’ll look into it.
